Accessibility

This accessibility statement applies to the website https://artisanna.es/:

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed in the following point.

NON-ACCESSIBLE CONTENT

The content below is not accessible due to the following:

There may be some aspects of contrast that do not meet the required minimum, 3:1, with respect to the adjacent colours of the background of the section of the website in question. [9.1.4.11 Non-textual contrast]

There may be some labels or instructions that are not correctly labelled [9.3.3.2 Labels or instructions].

There may be status messages that do not meet the minimum requirements [9.4.1.3 Status Messages].

Error hints may exist that do not meet the minimum requirements [9.3.3.3.3 Error hints (conditional)] [9.3.3.3.3.3 Error hints (conditional)].

There may be failures in the sequential navigation of the web page affecting its meaning or operation [9.2.4.3 Order of focus].

It is not possible to prevent persons interacting by voice input from accidentally activating interaction elements [requirement 9.2.1.4 – Character key shortcuts].

Disproportionate burden

Not applicable.

PREPARATION OF THE FOLLOWING ACCESSIBILITY STATEMENT

This statement was prepared on 25 January 2024.

The method used to prepare the statement has been a self-assessment carried out by the company itself.

COMMENTS AND CONTACT DETAILS

You can make communications on accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

Report any possible non-compliance on the part of this website.

Transmit other difficulties in accessing the content

Formulate any other query or suggestion for improvement relating to the accessibility of the website.

Through the contact email info@artisanna.es.

You can submit:

Complaint regarding compliance with the requirements of Royal Decree 1112/2018 or

Request for accessible information relating to:

Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, paragraph 4.

Content that is exempt from compliance with the accessibility requirements because it imposes a disproportionate burden.

The Request for Accessible Information must clearly state the facts, reasons and request to show that it is a reasonable and legitimate request.

Complaints and claims regarding accessible information shall be made via the above email address.

APPLICATION PROCEDURE

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision taken, or the response does not meet the requirements set out in article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if the period of twenty working days has elapsed without a reply having been received.